Frequently Asked Questions
Explore our most commonly asked questions below.
Where is your factory? How can I visit you?
Our factory is in Chaozhou City, Guangdong Province, China. It’s about 2-3 hours by high speed train from Shenzhen、Hongkong or Guangzhou, and 30 minutes by taxi from Jieyang Chaoshan Airport.
You are always welcome to visit our factory. We could come and pick you up from airport or hotel.
You are always welcome to visit our factory. We could come and pick you up from airport or hotel.
How could I order a sample?
Please just inform us if you are in need of a sample to evaluate the quality. Sample order will be sent to you for confirmation. After that, we will arrange the air express to your specific address.
What is the MOQ?
For stocked model, MOQ is 20pcs.
For customized size/design/shape, MOQ is 3,000 – 10,000pcs (depends on the specific product).
For customized size/design/shape, MOQ is 3,000 – 10,000pcs (depends on the specific product).
Can you do our designs?
Yes, we can make the mold and produce according to your samples and technical drawings.
Can you make our own brand?
Yes, OEM and ODM services are available from us. All the items can be customized by your logo, carton and label.
What are your payment terms?
T/T 30% deposit, 70% balance before shipment.
L/C at sight.
Payment less than USD1,000, 100% in advance to save bank charges from both sides.
L/C at sight.
Payment less than USD1,000, 100% in advance to save bank charges from both sides.
How long is your delivery time?
Generally it’s 30 days for 1*20”GP, and 45 days for 1*40”HQ after deposit received.
If you have specific or urgent delivery time, please inform us to check for you.
If you have specific or urgent delivery time, please inform us to check for you.
What is your shipping terms?
For sample order or trial order, shipping by air or express: FedEx, DHL, UPS, TNT, etc.
For bulk production order, shipping by sea. (FCL or LCL is available from us. Pallet or wooden box packaging is recommended for LCL shipment to protect the goods).
For bulk production order, shipping by sea. (FCL or LCL is available from us. Pallet or wooden box packaging is recommended for LCL shipment to protect the goods).